Your Support System,
Reimagined

Build professional support workflows in Discord. Manage tickets, automate responses, and delight your community with iTicket.

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Visual Panel Editor

Design ticket panels with our intuitive editor. Preview changes in real-time.

Always Online

99.9% uptime guarantee. Your support never sleeps.

Quick Responses

Save time with templated replies. One click for perfect responses.

Full Transcripts

Every conversation saved. Search and export ticket history anytime.

Real-Time Analytics

Track response times and team performance with live dashboards.

Secure & Private

Your data protected with enterprise-grade encryption.

1. Acceptance of Terms

By accessing or using iTicket ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

iTicket provides a Discord bot and web dashboard for managing support tickets within Discord servers. The Service includes features for ticket creation, management, analytics, and team collaboration.

3. User Accounts

To use certain features of the Service, you must authenticate through Discord OAuth2. You are responsible for maintaining the security of your Discord account and any activities that occur under your account.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Attempt to gain unauthorized access to the Service or its systems
Interfere with or disrupt the Service or servers
Use the Service to harass, abuse, or harm others
Violate Discord's Terms of Service while using our bot

5. Subscription and Payments

Some features of the Service require a paid subscription. Payments are processed through Stripe and PayPal. Subscription fees are billed in advance and are non-refundable except as required by law.

6. Data and Content

You retain ownership of any content you submit through the Service. By using the Service, you grant us a license to store and process your data as necessary to provide the Service.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue features at any time with reasonable notice.

8. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms.

10. Contact

If you have questions about these Terms of Service, please contact us through our Discord support server.

1. Information We Collect

When you use iTicket, we collect:

Discord Account Information: Your Discord user ID, username, and avatar through OAuth2 authentication
Server Information: Server IDs, names, and configuration settings for servers where the bot is installed
Ticket Data: Ticket content, messages, and metadata created through our Service
Usage Data: Information about how you interact with our Service

2. How We Use Your Information

We use collected information to:

Provide and maintain the Service
Process and manage support tickets
Send notifications and updates about tickets
Analyze usage to improve the Service
Process payments for premium features
Comply with legal obligations

3. Data Storage and Security

Your data is stored securely in our PostgreSQL database. We implement industry-standard security measures to protect your information, including encryption in transit and at rest.

4. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third parties that help us operate the Service (payment processors, hosting providers)
Discord: As required for bot functionality and OAuth2 authentication
Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Ticket data is retained according to server settings. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Opt out of non-essential data collection

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics that collect personal information.

8. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our Discord server or email.

10. Contact Us

For privacy-related questions or to exercise your data rights, please contact us through our Discord support server.

Your Support System,Reimagined