iTicket Documentation - Setup & Usage Guide

What is iTicket?

iTicket is a powerful and highly customizable Discord ticket bot designed to streamline support for your community. It creates private support channels between your staff team and users who need help.

✨ Highly Customizable

Configure every aspect of your ticket system to perfectly match your server's needs and branding.

⚡ Easy to Use

No complex setup required. Use both the web dashboard and Discord commands to manage your tickets.

📊 Powerful Analytics

Track response times, ticket volume, and team performance with detailed analytics.

Quick Start Guide

Get iTicket running on your server in just a few minutes:

Invite the Bot
Click the "Invite Bot" button and select your server. Make sure you grant all required permissions.
Run the Setup Command
Use /ticket setup in Discord to configure the ticket category and support role. This is all you need to get started!
Create Tickets
Users can now create tickets using /ticket create or through ticket panels.
Optional: Use the Dashboard
Log in with Discord on our website for advanced features like the Visual Panel Editor and analytics.

💡 Pro Tip

Start with a single ticket category to test everything, then expand as you get comfortable with the system.

Inviting the Bot

To add iTicket to your server, you'll need the Manage Server permission.

Required Permissions

iTicket needs the following permissions to function properly:

Manage Channels - Create and manage ticket channels
Manage Roles - Set permissions on ticket channels
Send Messages - Communicate in tickets
Embed Links - Send formatted embed messages
Attach Files - Send transcripts and attachments
Read Message History - Generate ticket transcripts
Use External Emojis - Display custom button icons

Ticket Panels (Dashboard)

Ticket panels are embed messages with buttons that users can click to create tickets. This is an optional feature available through the web dashboard.

Creating a Panel

Log in to the dashboard
Select your server
Go to Panel Management
Create a new panel with your preferred settings
Deploy the panel to a channel

Panel Options

Customize your panel with:

Embed title and description
Embed color
Button text and style

Note

Panels are optional. Users can also create tickets with /ticket create.

Ticket Settings

Configure your ticket system using the /ticket setup command or the dashboard.

Basic Settings

Ticket Category - Discord category where ticket channels are created
Support Role - Role that can view and respond to tickets

Advanced Settings (Dashboard)

Configure additional options from the dashboard:

Ticket name format
Logs channel for transcripts
Ticket limits per user
Auto-close settings

Permissions

Control who can access tickets:

Support Role - Set with /ticket setup, can view all tickets
Server Admins - Full access to all settings and tickets
Ticket Creator - Can only see their own ticket

Slash Commands

iTicket uses Discord's slash commands for all interactions. Here are the available commands:

Command	Description
`/ticket create`	Create a new ticket (with optional subject and type)
`/ticket close`	Close a ticket
`/ticket claim`	Claim the ticket as your own
`/ticket unclaim`	Release your claim on a ticket
`/ticket reopen`	Reopen a closed ticket
`/ticket info`	View ticket information
`/ticket clear`	Clear messages in a ticket
`/ticket setup`	Set up ticket system (Admin)
`/ticket delete`	Delete a ticket permanently
`/feedback`	Submit feedback about iTicket

Ticket Management

Managing tickets is easy with both buttons and commands.

Ticket Actions

When viewing a ticket, staff can:

Close - Close the ticket with /ticket close
Claim - Assign yourself with /ticket claim
Unclaim - Release your claim with /ticket unclaim
Reopen - Reopen a closed ticket with /ticket reopen
Delete - Permanently delete with /ticket delete

Setup Command

Use /ticket setup to configure the ticket system for your server. You can specify the category where tickets are created and the support role that can access them.

Transcripts

iTicket saves ticket conversations so you can review them later.

Export Formats

Export ticket transcripts in multiple formats:

TXT - Plain text format
HTML - Formatted web page
JSON - Structured data format
PDF - Document format

Transcript Delivery

Configure how transcripts are sent when tickets close:

Send to a logs channel in your server
DM the transcript to the user

Analytics

Track your ticket statistics from the dashboard.

Basic Stats

Total Tickets - Overall ticket count
Active Tickets - Currently open tickets
Closed Tickets - Resolved tickets

Advanced Analytics (Premium)

Ticket Volume - Tickets over time
Resolution Time - Average time to close
Priority Breakdown - Tickets by priority level

Automation

Premium features to automate your ticket workflow:

🤖 Auto-Close Inactive Tickets

Automatically close tickets after a period of inactivity (configurable in minutes, hours, or days).

📁 Long-Term Ticket Support

Move inactive tickets to a separate category instead of closing them.

✋ Ticket Claiming

Staff can claim tickets to show they're handling them. Channels can be renamed when claimed.

📋 Ticket Logs

Send ticket transcripts to a logs channel when tickets are closed.

Need More Help?

If you have questions or need assistance, join our support Discord server and our team will be happy to help!

Join Support Server